Next-Gen AI Knowledge Management Solutions- X and EIS team up for advanced AI-driven ITSM solutions, tackling data quality and knowledge management challenges, and setting new standards.

We are beyond excited to partner with Earley Information Science, a move that represents the synergy between our innovation, vision, and strategic foresight. ”

— Saurabh Kumar, CEO of

DUBLIN, CALIFORNIA, UNITED STATES, February 29, 2024 / — In a landmark move, has announced a strategic partnership with Earley Information Science (EIS), an industry leader in information architecture and knowledge management. This alliance aims to overcome the longstanding challenges of data quality, curation, and the integration of robust knowledge management strategies for enterprise AI deployments.

The and EIS partnership embodies similar principles and philosophies when deploying high-powered AI solutions for organizations. Together, and EIS are setting new benchmarks for what it means to deliver brilliant, responsive, and effective ITSM solutions powered by the GenAI technology.

Strategic Highlights of Alliance

Innovative Solutions: has an exceptional out-of-the-box AITSM solution meticulously crafted to meet the unique needs identified by EIS. This solution is a testament to the company’s commitment to tackling the intricate issues of data quality and knowledge curation, ensuring a seamless and holistic approach to managing enterprise knowledge.

Rapid Deployment and Proof of Value: This partnership is meant to accelerate the path to innovation with a 2-week AI Assessment Sprint, enabling quick deployment and immediate demonstration of the value of GenAI for the enterprise. The sprint is designed to lay the groundwork for scalable, full-scale deployment, streamlining the journey towards transformative ITSM solutions.

Fostering Conversational Knowledge Management: recognizes the untapped potential of enterprise knowledge and the power of conversational AI to unlock it. Its collaboration with EIS is a commitment to harnessing this potential, elevating the employee experience, and enhancing productivity through a holistic conversational, knowledge-driven framework.

Creating Futuristic Roadmap for ITSM: The initial assessment phase culminates in a strategic roadmap to address and remediate identified knowledge gaps and architectural challenges. This proactive planning ensures a clear, actionable path to leveraging GenAI and Informational Architecture (IA) for improved ITSM outcomes.

A cornerstone of this strategic partnership is the establishment of clear, targeted process metrics. These metrics are designed to demonstrate the tangible ROI of’s GenAI-based ITSM solution, providing EIS customers with measurable insights into the value and impact of this joint offering.

“We are beyond excited to partner with Earley Information Science, a move that represents the synergy between our innovation, vision, and strategic foresight,” says Saurabh Kumar, CEO of “This partnership is a powerful endorsement of our GenAI-driven approach to solving ITSM issues that legacy systems still cannot handle. We are all set to revolutionize the ITSM space with a next-gen solution that is robust, accurate, and highly reliable at scale,” states Manish Sharma, COO of

About is a leading AITSM solution, leveraging GenAI to transform IT support through conversational ticketing, automation, and knowledge management. Its solutions, integrated with platforms like Microsoft Teams, empower IT support teams to provide exceptional service, making every interaction smarter, faster, and more effective.

About Earley Information Science (EIS)
EIS is a visionary in the information management field, specializing in optimizing knowledge organization, information architecture, and search capabilities. Their mission is to enhance the accessibility, usability, and overall experience of digital assets, empowering organizations to achieve superior information management and utilization.

Nimit Gupta
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